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Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. 3) We do not accept return(s) if: -you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff The following items are not considered defective: * Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production 4) If there is a missing item from your order: *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. The shipping fee will be refunded once the returned item has arrived. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. * Shipping fee for any return caused by our fault will be paid by the company. *Please include all contents of the original package and free gifts (if applicable) in your return packaging. The item(s) must be sent in their original packaging and unworn. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. Elizabeth Arden face cream works wonders to soften and hydrate face. Free shipping in the US with orders over 59. Returns that are shipped to us without any prior consent are not accepted. offers a variety of Elizabeth Arden Millenium Set: Day Renewal Emulsion + Night Renewal Cream + Eye Renewal Cream -3pcs, all at discount prices. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock. Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. * Price comparison must be based on comparable brands or models and in bulk quantity purchase.1. We then know we need to work harder in sourcing to create values for you. If we lose to a competitor, it is our shame. Most of the time, we will match or beat their price, and give you a credit. If you discover any competitor outselling us in a particular product, whenever you purchase in large quantity, please bring it to our attention. Why? Most of the time, shipping a 10 lb parcel does not cost 10ĭon't be shy. Essentially, you are paying 10 times on shipping. Some merchants offer FREE shipping, but when you buy quantity 10, you pay 10 times total. Unlike those wholesale to public membership clubs, we do not charge any membership fee. The philosophy to offer quality products with little mark up has created unmatched customer loyalty for some successful membership based stores.
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